Learning About Delightful Cleaning Services
September 28, 2009 by Stacy42
It seems that more than ever our busy lifestyles require cleaning services to help keep things clean. By using a professional cleaning service you won’t have to worry about finding the time to do the cleaning yourself. When it comes to hiring a service, you always need to be wary of incompetence. It’s important to select highly-skilled, competent individuals.
Some of these cleaning companies may have already captured your attention. If this is the case, be sure to select a company that can truly offer you what you want. It is similar to cleaning services in West Hollywood. For this reason, it is important to choose a professional cleaning service that has a solid reputation for being competent and thorough.
The first thing you must do is decide how much needs to be cleaned on a regular basis. Although it might sound good, it is not like cleaner West Hollywood. Some areas will need only minor cleaning, while others will require a complete cleaning. Some individuals will require work to be done daily or weekly, while others will only require cleaning services on a monthly basis.
A truly professional service provider should be able to provide fast and efficient service. This is similar to West Hollywood. Since finding time to clean can be difficult it is always an option to use professional cleaning services. When selecting a cleaning company it is wise to use companies that have selected employees that are properly insured and have performed extensive background checks.
This may seem a bit obvious, but skipping this step could prove to cost you a lot in the long run. Also be sure that the company utilizes best practices including employees wearing uniforms and maintaining regular schedules.
Some cleaning services will also offer customized options to meet your specific needs. A competent cleaning provider will always ensure that you receive proper services that are always satisfactory. An area that has been fully cleaned is not only enjoyable, but also better for your health.
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I do most of my work (attorney) with payment expected at time of service. Unfortunately there are occassions where for some reason the payment is not made when the service is provided. For those, I place a call being very polite. I identify myself and my company. I ask "did you have this service done on this date."
If the client responds 'no' I say that my records indicate that the service was completed on this date. Then I ask lots of questions — maybe the date is wrong, maybe the client has not received the documents yet. I try to figure out what the problem is. (Which is why I have not been paid yet)
Most of the clients says 'yes" they did receive the service. I then ask if they were pleased with the service, did it meet their needs. (I try to sound like a neutral business survey person). If the client has some problems with the product, again I try to figure out the problem and make plans to fix it.
Usually the client admits they got the service and it met their needs. I next say that our records show that payment is due and when can we expect it. Again, being very polite.
I think the key to this type of phone call is to expect the unexpected. Sometimes people don't pay because the product is not what they wanted or because they feel that there are problems. You need to be ready to 'fix the problem' even if that means you will look into it and get back to the client. Which means you really do call them back. For the grumps who just want to 'get it free' I sometimes will offer a discount.
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I am typically the consultant of KPIs, so I found it humbling to have a need for some relevant information on KPIs. I say this with the greatest of respect for your posting. While I agree on most points, I wanted to challenge one area, and hope you will take this with a pinch of salt…
You cite an example for a professional services company: “The survival of a professional service provider depends on the number of ongoing and new projects the company handles” and go on to mention revenue. The follow up you provide is great for measuring the $$ impact yes, but you do not mention the satisfaction of the ongoing client. While measuring revenue of the ongoing client is meaningful, it isnt wholly satisfying – Here's why:
In order to grow a professional services company, one must be able to project the likelihood of growing within existing company where ongoing revenue is currently being realized. And why a company may continue to use a services company because they either havent the time to find a new one, or the energy to fire them, it doesnt necessarily mean they will give the next big project to said consultancy because they may actually be dissatisfied, though their continue use of the company for ongoing support may give the feeling that 'we are ok; they havent fired us after all';
In reality, they may be unhappy and as I mentioned for the reasons above, just havent changed the ongoing work to someone else, but certainly is not planning on signing over any new work.
Instead of just measuring revenue, I would counter that for KPIs to be effective, one must rationalize and relativize by looking at qualitative and quantitative measures like satisfaction points lost or gained by project over dollars (revenue), thus, quantifying the average revenue per satisfaction point gained or lost. One must use statistical analysis to get this metric accurately (Partial Least Squares modeling is a wonderful tool for this), but boy it is powerful. A) You know how satisfied a given client actually is and B) you know that if you start to lose or gain satisfaction points though retention programs or client appreciation, or inversely through lack of attention or project dissatisfaction, you start losing points, how much it means to your bottom line, and where to drive some of your business development resources.
It takes what you stated very well to the next level of efficacy which analytics is where I believe the true value of BI starts to become realized. Thank you though for your point. I will certainly link my blog back to yours!